11/14/2022 0 Comments Why did my viber messages disappear![]() If you did not create a recent back up of iTunes, I’m afraid there is currently no other way to restore these messages. If so, please do not update to Viber 5.4.1 for the time being. Please let us know if restoring Viber to version 5.4 (or earlier) via iTunes restored your messages to your account. If your TikTok messages disappear after you’ve deleted them, there are a few things you can do to try and get them back. Why did my viber messages disappear how to#If you’re not sure how to do that, please see this link: Make sure you have backed up your data via iTunes before the 28th June (i.e before Viber 5.4.1 was released).Disable automatic updates on your device before attempting to restore your iTunes back up (so Viber does not update back to Viber 5.4.1).If you backed up your phone via iTunes, please try the following: Open Viber on your Phone Tap on Chats Select a chat Tap the name of the chat at the top of the screen or Tap Info (Android) Tap Chat info Desktop Open Viber on your Desktop Select a chat Click on Info Info screen options Media, Links and Files Photos A collection of all the photos and videos sent in the chat. Unfortunately, this procedure may not work if you backed up your phone via iCloud instead of iTunes, or if you did not back up your device at all. "We have been working hard to find a solution for our users we are now testing a possible solution that may allow you to retrieve some of the messages on your account if you have performed an iTunes back up before Viber updated to version 5.4.1. Viber has introduced secret messages, the self-destructing messages which disappear automatically after a set time. I persisted and have received the following response, which I'm yet to try: The messages may have been deleted by a third party. The messages may have been deleted by the person you were messaging. Now follow the below steps: Clear cache Tap on the Settings icon. Then check if your phone has a good internet connection. I also emailed Viber and they initially said nothing could be done. There are multiple possibilities: The messages may have been deleted by accident. First, you need to restart your phone and check if you are running the latest version of Viber. ![]() ![]() ![]() Hi, I also had exactly the same experience yesterday, in identical circumstances to those outlined by David Cowling and freekidolpinz. ![]()
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